Effective Date: January 12, 2024
Last Update: No changes since the effective date
1. Site Ownership
This website is operated by New Golden Distributor LLC, located at 10212 SW 183rd St, Miami, FL 33157.
For inquiries, please contact us at: [email protected]
2. Purpose of the Website
This site is intended for the sale of pool-related products and technical support services, directed exclusively at end consumers within the United States.
3. Conditions of Use
Users agree to provide accurate and truthful information when interacting with the site.
The following actions are strictly prohibited:
- Fraudulent use of the platform
- Price manipulation
- Unauthorized use of content or images
- Creation of accounts with false or misleading information
Accounts created for purposes other than purchasing, or containing false data, may be permanently suspended.
4. Intellectual Property
All content, including logos, product descriptions, and images, is the property of New Golden Distributor LLC, as well as affiliated brands such as Pentair, Jandy, and Hayward.
No content may be copied, modified, or redistributed without prior written authorization.
5. Pricing and Availability
Prices may change without prior notice, although this is uncommon.
If a product is unavailable or pricing appears incorrect, users may report the issue to our support team.
6. Purchase Process
To place an order, users must:
- Select desired products
- Add them to the cart
- Complete payment using accepted methods
Accepted payment methods include:
- Credit and debit cards
- Apple Pay, Google Pay
- Affirm, PayPal, LinkPay
Order confirmation is automatic. Processing time typically does not exceed 24 hours, excluding weekends.
7. Shipping and Delivery
We ship exclusively within the United States.
Estimated delivery times range from 2 to 5 business days, except for heaters, which may take up to 12 days.
Responsibility for delivery lies with the carrier, but we offer compensation in case of issues.
8. Returns and Refunds
Products may be returned within 45 days of receipt.
Return shipping costs may be covered by us or the customer, depending on mutual agreement or the nature of the return.
Refunds are issued upon receipt and inspection of the returned merchandise.
9. Limitation of Liability
New Golden Distributor LLC is not liable for indirect damages, service interruptions, or errors beyond our control.
Products are covered by a 30-day warranty, plus any conditional extended warranty offered by the manufacturer.
10. Changes to Terms
We reserve the right to modify these terms, although changes are infrequent.
Any updates will be announced via a notice on the homepage for a period of 30 days.
11. Governing Law and Jurisdiction
These terms are governed by the laws of the State of Florida.
Any legal disputes shall be resolved in the courts located in Miami, Florida.