At New Golden Pool we are committed to delivering your products efficiently and transparently. Below you’ll find all the details regarding our shipping practices.

1. 🌍 Shipping Coverage

  • We ship exclusively within the United States.
  • U.S. territories such as Puerto Rico, the Bahamas, and other federated zones are eligible for delivery, but free shipping does not apply to these regions.

2. ⏱ Processing Time

  • Orders are processed within 1 business day.
  • If placed before 2:00 PM EST, your order may ship the same day.
  • No shipments are processed on weekends, as carrier offices are closed.

3. 🚚 Shipping Methods

We work with trusted carriers to ensure safe and timely delivery:

  • UPS, FedEx, USPS, DHL
  • SAIA is used exclusively for pool heaters, due to their special handling requirements.

We offer:

  • Free Standard Shipping on all eligible orders.
  • Express Shipping is available at checkout for an additional cost.

4. 📆 Estimated Delivery Times

  • Free Shipping: Up to 5 business days.
  • Express Shipping: Delivery time depends on the selected carrier and is shown during checkout.
  • Pool Heaters: May take up to 12 business days due to specialized logistics.

5. 💲 Shipping Costs

  • Shipping costs are calculated based on the destination address.
  • All standard shipments are free, unless the customer opts for a faster, paid service.

6. 🔍 Order Tracking

  • Every order includes a tracking number.
  • You will receive this number via email once your order has shipped.

7. 🛡 Delivery Responsibility

  • We share delivery responsibility with the shipping carrier.
  • If issues arise, we will assist in resolving them promptly.

8. ❗ Delivery Issues

  • If your order shows as delivered but you haven’t received it, please:
    • Contact the carrier directly.
    • Reach out to our support team for further assistance.
  • Claims must be made within 14 days of confirmed delivery.
  • After 30 days, we cannot guarantee compensation or resolution.

9. ⚠ Special Conditions

  • Pool heaters require special handling and extended delivery times.
  • No other product restrictions apply.

10. ✏️ Policy Updates

  • This shipping policy is fixed and does not include exceptions or modifications at this time.